Non-Public Information | Recognizing NPI | Employee Responsibility | Computer Network | Internet Safety

Importance of the Checklist | Components of the Checklist | License & Insurance | Credit Application | F&I Menu | Buyer’s Order | RISC | Form 8300 | OFAC | Customer Copies | F&I Issues | State or Dealer Specific Forms | Addressing Issues Identified with the Checklist

What is a Red Flag? | What Actions Does the Rule Require? | Identity Theft Prevention Program

FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices

When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

The Golden Rule | Your Character | What’s Our Purpose

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Employee Complaint Process | Protected Classes | Discrimination in the Workplace