Dealership Business Development Center
The goal of the Business Development Center is to cultivate sales and service customers for the dealership. BDC employees usually conduct business over the phone or online through email or chats. This learning path will prepare your BDC employees with the knowledge they need to know to conduct their business in a legally compliant manner.
Video Content:
1.25 Hours
Lesson Topics:
8
Quiz Questions:
54
Estimated Time to Complete:
2 Hours
Included Lessons
FTC Safeguards Rule: Basics
Non-Public Information | Recognizing NPI | Employee Responsibility | Computer Network | Internet Safety
Credit Applications
Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income
Customer Signature
Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues
FTC Privacy Rule
Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices
Employee Sexual Harassment & Discrimination Prevention
Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Employee Complaint Process | Protected Classes | Discrimination in the Workplace
FTC Telemarketing Rule
Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent
