Dealership Business Development Center
The goal of the Business Development Center is to cultivate sales and service customers for the dealership. BDC employees usually conduct business over the phone or online through email or chats. This learning path will prepare your BDC employees with the knowledge they need to know to conduct their business in a legally compliant manner.
Estimated Time to Complete:
Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income
Employee Sexual Harassment & Discrimination Prevention
Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Employee Complaint Process | Protected Classes | Discrimination in the Workplace