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Dealership Business Development Center

The goal of the Business Development Center is to cultivate sales and service customers for the dealership. BDC employees usually conduct business over the phone or online through email or chats. This learning path will prepare your BDC employees with the knowledge they need to know to conduct their business in a legally compliant manner.

Video Content: 

1.25 Hours

Lesson Topics:

8

Quiz Questions:

54

Estimated Time to Complete:

2 Hours

Included Lessons

FTC Safeguards Rule: Basics

FTC Safeguards Rule: Basics

Non-Public Information | Recognizing NPI | Employee Responsibility | Computer Network | Internet Safety

Credit Applications

Credit Applications

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Customer Signature

Customer Signature

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

FTC Privacy Rule

FTC Privacy Rule

Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices

Employee Sexual Harassment & Discrimination Prevention

Employee Sexual Harassment & Discrimination Prevention

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Employee Complaint Process | Protected Classes | Discrimination in the Workplace

FTC Telemarketing Rule

FTC Telemarketing Rule

Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent

Ethics

Ethics

The Golden Rule | Your Character | What’s Our Purpose