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Dealership Compliance Officer

Mosaic’s Compliance Officer learning path is designed to cover all the regulations that apply to a typical automobile dealership. The Compliance Officer learning path is intended to educate high-level managers within the dealership who may be responsible for the overall compliance posture of the organization. This path is packed with engaging content that will get you up to speed on compliance at your dealership!

Video Content: 

5.5 Hours

Lesson Topics:

51

Quiz Questions:

254

Estimated Time to Complete:

7.5 Hours

Included Lessons

GAP

GAP

Negative Equity | Limitations | Limitation Example | Disclosures | Discrimination | Fraud | Know What You Are Selling

FTC Safeguards Rule: Basics

FTC Safeguards Rule: Basics

Non-Public Information | Recognizing NPI | Employee Responsibility | Computer Network | Internet Safety

Retaliation

Retaliation

What is Retaliation? | Adverse Action | Covered Individuals | Protected Activity | Participation | Allegations of Discrimination

F&I Menus

F&I Menus

Compliant F&I Menus | Elements of the F&I Menu | Product Descriptions | Disclaimer | Base Payment | Final Payment | Altering Your Menu | Other Disclosures

Menu Vocabulary

Menu Vocabulary

F&I Menu Language | Warranty Vs Service Contract | Mandatory Disclosures and Waivers | Loan and Lease-Specific Terminology

Installment Sale Contracts

Installment Sale Contracts

Understanding Installment Sale Contracts | Sample RISC Form | Installment Sales & Car Loans

Accounting Compliance Checklist

Accounting Compliance Checklist

Importance of the Checklist | Components of the Checklist | License & Insurance | Credit Application | F&I Menu | Buyer’s Order | RISC | Form 8300 | OFAC | Customer Copies | F&I Issues | State or Dealer Specific Forms | Addressing Issues Identified with the Checklist

Risk-Based Pricing Rule

Risk-Based Pricing Rule

Impact of the Rule on Dealerships | Who Receives a Risk-Based Pricing Notice? | Risk-Based Pricing Notice Form

FTC Used Car Rule

FTC Used Car Rule

Overview | The Used Car Buyer’s Guide | Warranties | Other Requirements | Potential Penalties

Holder In Due Course

Holder In Due Course

Required Language | Understanding the Rule | Lawsuits | Consumer Benefits

FTC Red Flags Rule: Advanced

FTC Red Flags Rule: Advanced

Developing an Identity Theft Prevention Program | “Covered Accounts” | Alerts and Notifications | Suspicious Documents & Information | Notices of Identity Theft | Identity Theft Prevention Program | Suspicious Activity and Documentation | Detecting Discrepancies | Responding to Red Flags | Clearing Red Flags | Unresolved Red Flags | Mitigating Identity Theft | Data Breach Incident Response | Who to Notify | What to Include in Your Notice | Identity Theft Recovery Services | Service Provider Oversight | Effective Oversight | Service Provider Contracts | Training and Periodical Updates | Elements of a Program Review

Magnuson-Moss Warranty Act

Magnuson-Moss Warranty Act

Overview | Rules | Requirements | Tie-In Sales Provisions | Misleading Terms | Dispute Resolution | State Laws

OFAC

OFAC

Specially Designated Nationals | Potential Matches | False Positives | Valid Matches | Violations

Negative Equity

Negative Equity

Netting | Non-Netting | Case Study | Court Findings | Damages | Conclusion | Dealership Liability

Regulation Z: Advanced

Regulation Z: Advanced

Auto Financing | Installment Sale Contracts | Understanding Customer Priorities | Mandatory Disclosures | Amount Financed Itemized | Violations | Penalties | Best Practices

FTC Red Flags Rule: Basics

FTC Red Flags Rule: Basics

What is a Red Flag? | What Actions Does the Rule Require? | Identity Theft Prevention Program

Regulation M: Advanced

Regulation M: Advanced

Advertising Disclosure Requirements | Triggering Terms | Mandatory Disclosures | Obtaining Lease Information by Phone | Print Ads

Preventing In-Dealership Theft

Preventing In-Dealership Theft

Common Employee Theft Scams | Identifying Theft | Collecting Evidence

Adverse Action Notices

Adverse Action Notices

When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice

Customer Signature

Customer Signature

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

FTC Safeguards Rule: Advanced

FTC Safeguards Rule: Advanced

Security Risk Assessment | Risk Assessment Worksheet | Internet Sales | Phone Sales | Storing NPI | Network Vulnerability Assessments | NVA Vendors | Employee Education | Physical Safeguards | Technical Safeguards | Administrative Safeguards | Overseeing Service Providers | Identifying Service Providers | Ensuring Service Providers Comply | Testing for Effectiveness | Reviewing Your Program | NVAs | Audits | Reacting to Data Breaches | Employees and Customers After a Data Breach | Learning from a Data Breach

Cash Reporting (FinCen 8300)

Cash Reporting (FinCen 8300)

FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices

Credit Applications

Credit Applications

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Equal Credit Opportunity Act

Equal Credit Opportunity Act

Purpose of the Act | Other Implications of the Act | Applicant Rights | Creditor Rights | Applicant Notifications

Non-Negotiables (F&I Manager)

Non-Negotiables (F&I Manager)

What is a Non-Negotiable? | Non-Negotiables for F&I Managers

Quoting Payments

Quoting Payments

Payment Packing | Discrimination | Example Rate Matrix | Other Methods

Unfair and Deceptive Trade Practices

Unfair and Deceptive Trade Practices

Statements and Representations | Accurate Information & Advertising | Used Vehicle Prior History | Sales and Lease Terms | Window Stickers

FTC Disposal Rule

FTC Disposal Rule

Requirements of the Disposal Rule | Shredding | Third Party Contractors | What Information Should Be Destroyed? | Cloud Storage | Potential Penalties

FTC Privacy Rule

FTC Privacy Rule

Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices

Regulation Z: Basics

Regulation Z: Basics

Disclosure of Consumer Credit Terms in Advertising | Triggering Terms | Finance Rate Disclosures | Credit Advertising Best Practices

Conditional Delivery (Spot Delivery)

Conditional Delivery (Spot Delivery)

What is Conditional Delivery? | Conditional Delivery Agreement | Customer Claims | Unwinding Deals

Fair Credit Reporting Act

Fair Credit Reporting Act

Accuracy and Privacy in Consumer Reports | Proper Use of Consumer Reports | Denying Credit | Best Practices

Disparate Impact

Disparate Impact

Understanding Disparate Treatment | Disparate Impact and Auto Finance | Implementing a Fair Credit Policy

Regulation M: Basics

Regulation M: Basics

How is Leasing Different from Buying? | Sample Lease | Important Terms to Know | Disclosures

Manager Sexual Harassment & Discrimination Prevention

Manager Sexual Harassment & Discrimination Prevention

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Historical Overview | Management Responsibility | Complaint Process | Privacy | Defamation | Protected Classes | Discrimination in the Workplace

Ethics

Ethics

The Golden Rule | Your Character | What’s Our Purpose

FTC Telemarketing Rule

FTC Telemarketing Rule

Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent