How to create a defensible compliance program at your store
Step 1: Training
As we all know, negligence is not an excuse in the eyes of the law. That's why the first step to any good compliance is empowering every employee with the knowledge to effectively perform their duties in a way that protects your store. Training should provide contextual education on the regulations relevant to the role and guidance on how to implement proper practices day to day. Training protects your store and your people.
Step 2: Policies
The right policy helps protect both your employees and most of all, the dealership. Compliance policies are often federally required such as an information security program is required under the Safeguards Rule. Even when not mandated, having a clear policy that is read and signed by all relevant employees is good for your business. This allows your dealership to bring forth admissible evidence in its defense, should the need ever arise.
Step 1: Infrastructure
Once your team is trained and policies are in place, the final key is to ensure your store has the infrastructure to maintain compliance over time. From ensuring you have always-on Safeguards requirements like continuous monitoring (EDR), to regularly checking deal jackets for proper penciling, the most successful dealerships have built a culture of compliance.
Recommended compliance for dealerships
Every employee should know how to fulfill the compliance onus of their role
Recommended Training for dealerships:
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Accounting Compliance Training
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Adverse Actions Compliance Training
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Anti-Harassment & Discrimination Training
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Anti-Harassment & Discrimination (Managers) Training
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BDC Compliance Training
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Cash Reporting Compliance Training
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Credit Applications Compliance Training
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Customer Signature Training
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Disparate Impact Training
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Environmental Health and Safety Training
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Equal Credit Opportunity Act Training
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Ethics Training
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F&I Menus Compliance Training
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F&I Products and Services Compliance Training
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Fair Credit Reporting Act Training
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FTC Disposal Rule Training
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FTC Privacy Rule Training
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FTC Safeguards Compliance Training (General Employee)
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FTC Telemarketing Rule Compliance Training
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FTC Used Car Rule Compliance Training
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GAP Compliance Training
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Holder-In-Due-Course Compliance Training
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Installment Sale Contracts Compliance Training
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Magnuson-Moss Warranty Act Compliance Training
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Menu Vocabulary Compliance Training
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Negative Equity Compliance Training
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Non-Negotiables Sales Compliance Training
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OFAC Compliance Training
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OSHA Compliance Training
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Preventing In-Dealership Theft Training
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Qualified Individual Safeguards Compliance Training
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Quoting Payments Compliance Training
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Red Flags Rule Compliance Training
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Regulation M Training
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Regulation Z Training
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Retaliation Training
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Risk-Based Pricing Notices Compliance Training
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Security Awareness Training
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Unfair and Deceptive Trade Practices (UDAP) Training
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Vehicle Service Contracts Compliance Training
What kind of compliance are you looking for?
We've got you covered.
Need dealership compliance? Whatever it is, we've likely got you covered. For over 18 years, Mosaic's legal team has been creating dealership-specific compliance content, training, resources, and services to meet your dealership's needs. We support automotive, power sport, motorcycle, and RV dealers.
Don't see what you're looking for, just ask. We're eager to help.
Discover our compliance solutions
PROFESSIONAL DEAL AUDITS
Compliance Audits
Take the work of checking their work, off your plate.
With Mosaic Audits you get:
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In-depth compliance review of your sales process and 20+ deal jacket
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Detailed report of findings with recommended actions
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Personalized consultation and guidance with stakeholders
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Options for annual, quarterly, monthly, or ongoing audits
Contact us today at 813-221-2700
Monday through Friday 8:30 a.m. to 5:30 p.m., Eastern time
What our dealers are saying...
"Harley-Davidson of Florida has been with Mosaic Compliance Services for over 10 years now. Their web-based compliance training is easy to access, effortless to use and monitor, and provides our team members with an active role in creating and maintaining a productive, ethical, and respectful workplace."
Gary, Executive Manager
"Our group was looking for a comprehensive compliance program that was simple to use and understand. Mosaic Compliance Services has a training program that was exactly what we needed. They work closelywith you to get the program tailored for your group and ongoing support is fantastic!We highly recommend Mosaic to any automotive dealer looking for an online compliance program."
Wendy, VP of Finance
"We’ve been using Mosaic Compliance for a few years now and have found it to be very beneficial. It’s an excellent tool for being compliant with multiple stores, with several associates, at different levels. The system allowed us to choose which level each associate is required to take without them taking courses that weren’t the right fit. They were able to design the courses and curriculum for what our company’s needs and wants were. It’s an extremely easy-to-use program. They are very friendly and always there to help us."
Crystal, Dealership Director
Having an appointed representative from Mosiac to assist through the entire process to ensure we make it to the finish line and answer any questions I have... has been extremely helpful. Tom did a great job with getting us started and Rebekah has done a phenomenal job helping me towards the end. Her willingness to assist and make the process seem so simple and easy with taking one task at a time made everything that much easier. And she continues to assure me that if we need anything moving forward she will be available to assist however she can. She has been a pleasure to work with. I thank Rebekah & Tom for their dedication in making their customers feel valued & important!!
Yvette, Office Manager
Questions?
We're here to help.
Tel. (813) 221-2700
info@mosaiccs.com
