Santander Sued Over F&I Product Knowledge

Drop the Bow Tie | April 2019

About this Episode

Are agents and F&I professionals responsible for their representation of products to customers? No, if they haven't been properly trained. That is one of the big takeaways from the recent Santander case.

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Drop the Bow Tie

Drop the Bow Tie is a series we created to help our partners stay up-to-date on compliance issues affecting the industry.