Introduction to VSCs | VSC Administrators | Insurance Requirements | The Obligor | Bona Fide Insurance Companies | Underwriting Arrangements | What does a VSC Cover? | Deductibles | Eligibility Requirements | Eligibility Restrictions | Used Vehicles | Purchase After Delivery | Scope of Coverage | Exclusionary Coverage | Non-Covered Components | Exclusions | Time and Mileage Requirements | Common Features of VSCs | Rental Car Reimbursement | Roadside Assistance | Trip-Interruption | Prepaid Maintenance | Transferability | Customer Responsibilities | Cancellations | Refunds | Repossession | Total Loss | Pro-Rata Refunds | Calculating Refunds | Dealer Responsibility

Negative Equity | Limitations | Limitation Example | Disclosures | Discrimination | Fraud | Know What You Are Selling

F&I Menu Language | Warranty Vs Service Contract | Mandatory Disclosures and Waivers | Loan and Lease-Specific Terminology

Understanding Your Products | Product Forms | Product Descriptions

Non-Public Information | Recognizing NPI | Employee Responsibility | Computer Network | Internet Safety

What is Retaliation? | Adverse Action | Covered Individuals | Protected Activity | Participation | Allegations of Discrimination

Compliant F&I Menus | Elements of the F&I Menu | Product Descriptions | Disclaimer | Base Payment | Final Payment | Altering Your Menu | Other Disclosures

Understanding Installment Sale Contracts | Sample RISC Form | Installment Sales & Car Loans

Impact of the Rule on Dealerships | Who Receives a Risk-Based Pricing Notice? | Risk-Based Pricing Notice Form

Overview | The Used Car Buyer’s Guide | Warranties | Other Requirements | Potential Penalties

Overview | Rules | Requirements | Tie-In Sales Provisions | Misleading Terms | Dispute Resolution | State Laws

Required Language | Understanding the Rule | Lawsuits | Consumer Benefits

Developing an Identity Theft Prevention Program | “Covered Accounts” | Alerts and Notifications | Suspicious Documents & Information | Notices of Identity Theft | Identity Theft Prevention Program | Suspicious Activity and Documentation | Detecting Discrepancies | Responding to Red Flags | Clearing Red Flags | Unresolved Red Flags | Mitigating Identity Theft | Data Breach Incident Response | Who to Notify | What to Include in Your Notice | Identity Theft Recovery Services | Service Provider Oversight | Effective Oversight | Service Provider Contracts | Training and Periodical Updates | Elements of a Program Review

Specially Designated Nationals | Potential Matches | False Positives | Valid Matches | Violations

Netting | Non-Netting | Case Study | Court Findings | Damages | Conclusion | Dealership Liability

Common Employee Theft Scams | Identifying Theft | Collecting Evidence

Auto Financing | Installment Sale Contracts | Understanding Customer Priorities | Mandatory Disclosures | Amount Financed Itemized | Violations | Penalties | Best Practices

What is a Red Flag? | What Actions Does the Rule Require? | Identity Theft Prevention Program

Advertising Disclosure Requirements | Triggering Terms | Mandatory Disclosures | Obtaining Lease Information by Phone | Print Ads

When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

Security Risk Assessment | Risk Assessment Worksheet | Internet Sales | Phone Sales | Storing NPI | Network Vulnerability Assessments | NVA Vendors | Employee Education | Physical Safeguards | Technical Safeguards | Administrative Safeguards | Overseeing Service Providers | Identifying Service Providers | Ensuring Service Providers Comply | Testing for Effectiveness | Reviewing Your Program | NVAs | Audits | Reacting to Data Breaches | Employees and Customers After a Data Breach | Learning from a Data Breach

FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Historical Overview | Management Responsibility | Complaint Process | Privacy | Defamation | Protected Classes | Discrimination in the Workplace

What is a Non-Negotiable? | Non-Negotiables for F&I Managers

Payment Packing | Discrimination | Example Rate Matrix | Other Methods

Understanding Disparate Treatment | Disparate Impact and Auto Finance | Implementing a Fair Credit Policy

Requirements of the Disposal Rule | Shredding | Third Party Contractors | What Information Should Be Destroyed? | Cloud Storage | Potential Penalties

Statements and Representations | Accurate Information & Advertising | Used Vehicle Prior History | Sales and Lease Terms | Window Stickers

Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices

Disclosure of Consumer Credit Terms in Advertising | Triggering Terms | Finance Rate Disclosures | Credit Advertising Best Practices

Purpose of the Act | Other Implications of the Act | Applicant Rights | Creditor Rights | Applicant Notifications

What is Conditional Delivery? | Conditional Delivery Agreement | Customer Claims | Unwinding Deals

Accuracy and Privacy in Consumer Reports | Proper Use of Consumer Reports | Denying Credit | Best Practices

How is Leasing Different from Buying? | Sample Lease | Important Terms to Know | Disclosures

The Golden Rule | Your Character | What’s Our Purpose