Learning Paths

This learning path is tailored to employees working in the accounting department or business office of an automobile dealership. Accounting and business office employees should be knowledgeable in many areas of law when it comes to the finance and sales process. These lessons will help Accounting Office employees understand what to look for in a deal and what do to if something is not right.

The goal of the Business Development Center is to cultivate sales and service customers for the dealership. BDC employees usually conduct business over the phone or online through email or chats. This learning path will prepare your BDC employees with the knowledge they need to know to conduct their business in a legally compliant manner.

Mosaic’s Compliance Officer learning path is designed to cover all the regulations that apply to a typical automobile dealership. The Compliance Officer learning path is intended to educate high-level managers within the dealership who may be responsible for the overall compliance posture of the organization. This path is packed with engaging content that will get you up to speed on compliance at your dealership!

This course is tailored for employees working within the service and parts departments of the dealership. The General Employee learning path will assist you in developing a compliance culture at your dealership. While many dealership employees need much more training, all employees must understand the laws included in this path.

The IT Staff learning path is designed for employees who are responsible for overseeing or maintaining the dealership's computer network. The lessons included in this path will introduce IT Staff to the legal compliance issues in the dealership environment. IT Staff can play an important role in protecting consumer data the dealership collects. It is important for these employees to be aware of their responsibilities.

Mosaic’s sales consultant learning path is designed to cover the regulations that apply to dealership sales personnel. This includes general human resources topics such as sexual harassment and business ethics and modules on each of the rules and laws that a typical salesperson would need to follow in the course of their duties.

Mosaic’s sales manager learning path is designed to cover the regulations that apply to dealership sales management personnel. This includes general human resources topics such as sexual harassment and business ethics and modules on each of the rules and laws that a sales manager will need to understand in the course of their duties.

Mosaic’s F&I Manager learning path is designed to cover the regulations that apply to dealership F&I personnel. This includes lessons on each of the rules and laws that a typical F&I Manager would need to follow in the course of their duties. The F&I Manager path includes lessons on F&I menus, products, and services so managers can gain a better understanding of products like GAP and vehicle service contracts from the standpoint of legal compliance.