FTC Telemarketing Rule

The Federal Trade Commission gives consumers a choice about whether they want to receive most telemarketing calls. Consumers can put their phone numbers on the national "do not call" registry provided by the FTC. It is illegal for most telemarketers or sellers to call a number listed on the registry. It is important for you and others at your dealership to know when it is appropriate to call clients. This lesson is designed to teach dealership employees the rules and best practices for calling consumers.

Topics
  • Legal Overview

  • Rules for Calling

  • Requirements and Best Practices

  • Telephone Consumer Protection Act

  • Prior Consent

Features
  • Deployable online with Mosaic's LMS

  • Track and retain employee completions

  • SCORM Compliant version available

  • Text summary

  • English closed captions

Lesson Stats

Video Length

8:31

Units

5

Quiz Questions

5

Estimated Time

to Complete

12 minutes