"The F&I industry continues to be plagued by malfeasance at the retail level. Attorney and compliance expert gets P&A executives up to speed."
"In an age of tightening front-end gross, dealers search for ways to reserve profits on the vehicles they sell. One such tactic is the practice of including the price of products or services on every vehicle sold before a customer walks on the lot. The products or services are thus called 'preloads'...”