Dealership Sales Manager

Mosaic’s sales manager learning path is designed to cover the regulations that apply to dealership sales management personnel. This includes general human resources topics such as sexual harassment and business ethics and modules on each of the rules and laws that a sales manager will need to understand in the course of their duties.

Video Content: 

3.75 Hours

Lesson Topics:

34

Quiz Questions:

164

Estimated Time to Complete:

5 Hours

Dealership Sales Manager

Included Lessons

GAP

GAP

Negative Equity | Limitations | Limitation Example | Disclosures | Discrimination | Fraud | Know What You Are Selling

Risk-Based Pricing Rule

Risk-Based Pricing Rule

Impact of the Rule on Dealerships | Who Receives a Risk-Based Pricing Notice? | Risk-Based Pricing Notice Form

FTC Red Flags Rule: Advanced

FTC Red Flags Rule: Advanced

Developing an Identity Theft Prevention Program | “Covered Accounts” | Alerts and Notifications | Suspicious Documents & Information | Notices of Identity Theft | Identity Theft Prevention Program | Suspicious Activity and Documentation | Detecting Discrepancies | Responding to Red Flags | Clearing Red Flags | Unresolved Red Flags | Mitigating Identity Theft | Data Breach Incident Response | Who to Notify | What to Include in Your Notice | Identity Theft Recovery Services | Service Provider Oversight | Effective Oversight | Service Provider Contracts | Training and Periodical Updates | Elements of a Program Review

Regulation M: Advanced

Regulation M: Advanced

Advertising Disclosure Requirements | Triggering Terms | Mandatory Disclosures | Obtaining Lease Information by Phone | Print Ads

Regulation Z: Advanced

Regulation Z: Advanced

Auto Financing | Installment Sale Contracts | Understanding Customer Priorities | Mandatory Disclosures | Amount Financed Itemized | Violations | Penalties | Best Practices

OFAC

OFAC

Specially Designated Nationals | Potential Matches | False Positives | Valid Matches | Violations

Negative Equity

Negative Equity

Netting | Non-Netting | Case Study | Court Findings | Damages | Conclusion | Dealership Liability

FTC Red Flags Rule: Basics

FTC Red Flags Rule: Basics

What is a Red Flag? | What Actions Does the Rule Require? | Identity Theft Prevention Program

Credit Applications

Credit Applications

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Customer Signature

Customer Signature

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

Adverse Action Notices

Adverse Action Notices

When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice

FTC Safeguards Rule: Advanced

FTC Safeguards Rule: Advanced

Security Risk Assessment | Risk Assessment Worksheet | Internet Sales | Phone Sales | Storing NPI | Network Vulnerability Assessments | NVA Vendors | Employee Education | Physical Safeguards | Technical Safeguards | Administrative Safeguards | Overseeing Service Providers | Identifying Service Providers | Ensuring Service Providers Comply | Testing for Effectiveness | Reviewing Your Program | NVAs | Audits | Reacting to Data Breaches | Employees and Customers After a Data Breach | Learning from a Data Breach

Cash Reporting (FinCen 8300)

Cash Reporting (FinCen 8300)

FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices

Conditional Delivery (Spot Delivery)

Conditional Delivery (Spot Delivery)

What is Conditional Delivery? | Conditional Delivery Agreement | Customer Claims | Unwinding Deals

FTC Disposal Rule

FTC Disposal Rule

Requirements of the Disposal Rule | Shredding | Third Party Contractors | What Information Should Be Destroyed? | Cloud Storage | Potential Penalties

Fair Credit Reporting Act

Fair Credit Reporting Act

Accuracy and Privacy in Consumer Reports | Proper Use of Consumer Reports | Denying Credit | Best Practices

Regulation M: Basics

Regulation M: Basics

How is Leasing Different from Buying? | Sample Lease | Important Terms to Know | Disclosures

Equal Credit Opportunity Act

Equal Credit Opportunity Act

Purpose of the Act | Other Implications of the Act | Applicant Rights | Creditor Rights | Applicant Notifications

Manager Sexual Harassment & Discrimination Prevention

Manager Sexual Harassment & Discrimination Prevention

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Historical Overview | Management Responsibility | Complaint Process | Privacy | Defamation | Protected Classes | Discrimination in the Workplace

Unfair and Deceptive Trade Practices

Unfair and Deceptive Trade Practices

Statements and Representations | Accurate Information & Advertising | Used Vehicle Prior History | Sales and Lease Terms | Window Stickers

Non-Negotiables (Sales Manager)

Non-Negotiables (Sales Manager)

What is a Non-Negotiable? | Non-Negotiables for Sales Managers

FTC Privacy Rule

FTC Privacy Rule

Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices

Regulation Z: Basics

Regulation Z: Basics

Disclosure of Consumer Credit Terms in Advertising | Triggering Terms | Finance Rate Disclosures | Credit Advertising Best Practices

Ethics

Ethics

The Golden Rule | Your Character | What’s Our Purpose

FTC Telemarketing Rule

FTC Telemarketing Rule

Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent