Dealership Sales Manager
Mosaic’s sales manager learning path is designed to cover the regulations that apply to dealership sales management personnel. This includes general human resources topics such as sexual harassment and business ethics and modules on each of the rules and laws that a sales manager will need to understand in the course of their duties.
Video Content:
3.75 Hours
Lesson Topics:
34
Quiz Questions:
164
Estimated Time to Complete:
5 Hours
Included Lessons
GAP
Negative Equity | Limitations | Limitation Example | Disclosures | Discrimination | Fraud | Know What You Are Selling
Risk-Based Pricing Rule
Impact of the Rule on Dealerships | Who Receives a Risk-Based Pricing Notice? | Risk-Based Pricing Notice Form
FTC Red Flags Rule: Advanced
Developing an Identity Theft Prevention Program | “Covered Accounts” | Alerts and Notifications | Suspicious Documents & Information | Notices of Identity Theft | Identity Theft Prevention Program | Suspicious Activity and Documentation | Detecting Discrepancies | Responding to Red Flags | Clearing Red Flags | Unresolved Red Flags | Mitigating Identity Theft | Data Breach Incident Response | Who to Notify | What to Include in Your Notice | Identity Theft Recovery Services | Service Provider Oversight | Effective Oversight | Service Provider Contracts | Training and Periodical Updates | Elements of a Program Review
Regulation M: Advanced
Advertising Disclosure Requirements | Triggering Terms | Mandatory Disclosures | Obtaining Lease Information by Phone | Print Ads
Regulation Z: Advanced
Auto Financing | Installment Sale Contracts | Understanding Customer Priorities | Mandatory Disclosures | Amount Financed Itemized | Violations | Penalties | Best Practices
OFAC
Specially Designated Nationals | Potential Matches | False Positives | Valid Matches | Violations
Negative Equity
Netting | Non-Netting | Case Study | Court Findings | Damages | Conclusion | Dealership Liability
FTC Red Flags Rule: Basics
What is a Red Flag? | What Actions Does the Rule Require? | Identity Theft Prevention Program
Credit Applications
Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income
Customer Signature
Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues
Adverse Action Notices
When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice
FTC Safeguards Rule: Advanced
Security Risk Assessment | Risk Assessment Worksheet | Internet Sales | Phone Sales | Storing NPI | Network Vulnerability Assessments | NVA Vendors | Employee Education | Physical Safeguards | Technical Safeguards | Administrative Safeguards | Overseeing Service Providers | Identifying Service Providers | Ensuring Service Providers Comply | Testing for Effectiveness | Reviewing Your Program | NVAs | Audits | Reacting to Data Breaches | Employees and Customers After a Data Breach | Learning from a Data Breach
Cash Reporting (FinCen 8300)
FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices
Conditional Delivery (Spot Delivery)
What is Conditional Delivery? | Conditional Delivery Agreement | Customer Claims | Unwinding Deals
FTC Disposal Rule
Requirements of the Disposal Rule | Shredding | Third Party Contractors | What Information Should Be Destroyed? | Cloud Storage | Potential Penalties
Fair Credit Reporting Act
Accuracy and Privacy in Consumer Reports | Proper Use of Consumer Reports | Denying Credit | Best Practices
Regulation M: Basics
How is Leasing Different from Buying? | Sample Lease | Important Terms to Know | Disclosures
Equal Credit Opportunity Act
Purpose of the Act | Other Implications of the Act | Applicant Rights | Creditor Rights | Applicant Notifications
Manager Sexual Harassment & Discrimination Prevention
Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Historical Overview | Management Responsibility | Complaint Process | Privacy | Defamation | Protected Classes | Discrimination in the Workplace
Unfair and Deceptive Trade Practices
Statements and Representations | Accurate Information & Advertising | Used Vehicle Prior History | Sales and Lease Terms | Window Stickers
Non-Negotiables (Sales Manager)
What is a Non-Negotiable? | Non-Negotiables for Sales Managers
FTC Privacy Rule
Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices
Regulation Z: Basics
Disclosure of Consumer Credit Terms in Advertising | Triggering Terms | Finance Rate Disclosures | Credit Advertising Best Practices
Ethics
The Golden Rule | Your Character | What’s Our Purpose
FTC Telemarketing Rule
Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent