Unfair and Deceptive Trade Practices

As a salesperson at a car dealership, you are expected to communicate with several customers every day. Some of the communications take place in person while in the dealership, some take place on the telephone, and others take place online. Every conversation or communication you have with a customer or prospective customer must be 100% accurate and honest. As a representative of the dealership, everything you say during your job may be relied on by a customer as the position of the dealership. In this lesson, you will learn how to provide accurate information in your communications with customers.

  • Statements and Representations

  • Accurate Information & Advertising

  • Used Vehicle Prior History

  • Sales and Lease Terms

  • Window Stickers

  • Deployable online with Mosaic's LMS

  • Track and retain employee completions

  • SCORM Compliant version available

  • Text summary

  • English closed captions

Lesson Stats

Video Length




Quiz Questions


Estimated Time

to Complete

8 minutes