Unfair and Deceptive Trade Practices
As a salesperson at a car dealership, you are expected to communicate with several customers every day. Some of the communications take place in person while in the dealership, some take place on the telephone, and others take place online. Every conversation or communication you have with a customer or prospective customer must be 100% accurate and honest. As a representative of the dealership, everything you say during your job may be relied on by a customer as the position of the dealership. In this lesson, you will learn how to provide accurate information in your communications with customers.
Topics
Statements and Representations
Accurate Information & Advertising
Used Vehicle Prior History
Sales and Lease Terms
Window Stickers
Features
Deployable online with Mosaic's LMS
Track and retain employee completions
SCORM Compliant version available
Text summary
English closed captions
Lesson Stats
Video Length
6:05
Units
5
Quiz Questions
2
Estimated Time
to Complete