Dealership Sales Consultant

Mosaic’s sales consultant learning path is designed to cover the regulations that apply to dealership sales personnel. This includes general human resources topics such as sexual harassment and business ethics and modules on each of the rules and laws that a typical salesperson would need to follow in the course of their duties.

Video Content: 

2.25 Hours

Lesson Topics:

21

Quiz Questions:

108

Estimated Time to Complete:

4 Hours

Dealership Sales Consultant

Included Lessons

FTC Red Flags Rule: Advanced

FTC Red Flags Rule: Advanced

Developing an Identity Theft Prevention Program | “Covered Accounts” | Alerts and Notifications | Suspicious Documents & Information | Notices of Identity Theft | Identity Theft Prevention Program | Suspicious Activity and Documentation | Detecting Discrepancies | Responding to Red Flags | Clearing Red Flags | Unresolved Red Flags | Mitigating Identity Theft | Data Breach Incident Response | Who to Notify | What to Include in Your Notice | Identity Theft Recovery Services | Service Provider Oversight | Effective Oversight | Service Provider Contracts | Training and Periodical Updates | Elements of a Program Review

Adverse Action Notices

Adverse Action Notices

When to Issue Adverse Action Notices | Situations When an Adverse Action Notice is Required | Model Notices | Best Practices | Required Content | Required Disclosures | Incomplete Applications & Document Retention | Dealer Liability | Sample Adverse Action Notice

Cash Reporting (FinCen 8300)

Cash Reporting (FinCen 8300)

FinCen Form 8300 | What is Cash? | Suspicious Transactions | Related Transactions | Dealer Responsibilities | Potential Penalties | Best Practices

FTC Safeguards Rule: Advanced

FTC Safeguards Rule: Advanced

Security Risk Assessment | Risk Assessment Worksheet | Internet Sales | Phone Sales | Storing NPI | Network Vulnerability Assessments | NVA Vendors | Employee Education | Physical Safeguards | Technical Safeguards | Administrative Safeguards | Overseeing Service Providers | Identifying Service Providers | Ensuring Service Providers Comply | Testing for Effectiveness | Reviewing Your Program | NVAs | Audits | Reacting to Data Breaches | Employees and Customers After a Data Breach | Learning from a Data Breach

Customer Signature

Customer Signature

Ink Signatures | Electronic Signatures | ESIGN Act Disclosure | Legal Overview | Signature Issues

Credit Applications

Credit Applications

Introduction to Credit Application | Gross and Net Income | Questions About Income | Signature Issues Customer Copy | Proof of Income | Additional Income | Straw Purchases | Fraudulently Altering Income | Fake Proof of Income

Regulation M: Basics

Regulation M: Basics

How is Leasing Different from Buying? | Sample Lease | Important Terms to Know | Disclosures

Quoting Payments

Quoting Payments

Payment Packing | Discrimination | Example Rate Matrix | Other Methods

Equal Credit Opportunity Act

Equal Credit Opportunity Act

Purpose of the Act | Other Implications of the Act | Applicant Rights | Creditor Rights | Applicant Notifications

Unfair and Deceptive Trade Practices

Unfair and Deceptive Trade Practices

Statements and Representations | Accurate Information & Advertising | Used Vehicle Prior History | Sales and Lease Terms | Window Stickers

Non-Negotiables (Sales Consultant)

Non-Negotiables (Sales Consultant)

What is a Non-Negotiable? | Non-Negotiables for Sales Consultant

Regulation Z: Basics

Regulation Z: Basics

Disclosure of Consumer Credit Terms in Advertising | Triggering Terms | Finance Rate Disclosures | Credit Advertising Best Practices

Conditional Delivery (Spot Delivery)

Conditional Delivery (Spot Delivery)

What is Conditional Delivery? | Conditional Delivery Agreement | Customer Claims | Unwinding Deals

FTC Privacy Rule

FTC Privacy Rule

Requirements of the FTC Privacy Rule | Privacy Notices | Sample Privacy Notice | Consumer and Customer | Best Practices

FTC Disposal Rule

FTC Disposal Rule

Requirements of the Disposal Rule | Shredding | Third Party Contractors | What Information Should Be Destroyed? | Cloud Storage | Potential Penalties

Fair Credit Reporting Act

Fair Credit Reporting Act

Accuracy and Privacy in Consumer Reports | Proper Use of Consumer Reports | Denying Credit | Best Practices

Employee Sexual Harassment & Discrimination Prevention

Employee Sexual Harassment & Discrimination Prevention

Introduction | Legal Overview | What is Sexual Harassment? | Examples of Conduct | Employee Complaint Process | Protected Classes | Discrimination in the Workplace

Ethics

Ethics

The Golden Rule | Your Character | What’s Our Purpose

FTC Telemarketing Rule

FTC Telemarketing Rule

Legal Overview | Rules for Calling | Requirements | Best Practices | Telephone Consumer Protection Act | Prior Consent