Preview
Lesson Description

The language used in F&I carries precise and specialized meaning, meaning the average customer may not fully understand. To misuse those words can lead to confusion and, possibly, lawsuits. The place where the most specialized words are found is in the F&I menu. This is not to say you should be intimidated by the F&I menu, but rather, it must be used with care. This lesson is designed to teach F&I professionals important terminology common in F&I menus that must be used properly during presentations to customers.

Topics
Features
  • Deployable online with Mosaic's LMS

  • Track and retain employee completions

  • SCORM Compliant version available

  • Text summary

  • English closed captions

  • F&I Menu Language

  • Warranty Vs Service Contract

  • Mandatory Disclosures and Waivers

  • Loan and Lease-Specific Terminology

Lesson Details

Video Length

5:09

Units

4

Quiz Questions

6

Estimated Time to Complete

8 minutes